Lang for CX

Include sentiment as another key element to understand the overall picture of the CX conversation.

Currently, our instance only allows for a line graph of the Top issues, but it would be nice to see a stacked bar graph that shows the % of each category compared to the overall volume in any given week (i can only see this monthly, too)

With the "email notification" feature under the setup tab, to be able to modify the criteria to receive alerts when this increase (e.g., 25%) occurs over a week or a month instead of only daily.

Currently, if you choose to use a combination criterion (Any+Any-But), you have to commit to using tag criteria only in combination and are no longer able to select a single word or intent as an independent tag criterion. This leads to compromises, redundant tags, and reduced accuracy. To improve this, it's suggested to create a system where you can combine a specific word or intent with the "ANY" option. Simultaneously, users should be able to add a tag criterion (word/intent) that will be considered separately, without being combined with other tag criteria in the "AND ANY BUT" setup. An example in the comments section helps illustrate this concept.

I'm seeking a solution that incorporates a concept similar to Chat GPT. This solution should be capable of interpreting and summarizing, for example, the contents of the '100 documents captured by the tag XYZ'. By employing this approach, significant time savings and enhanced accuracy can be achieved from an analytical perspective. Please note that this is different from another request here under 'Tag Summarization'

Warehouse partners have their own tags (differentiated by a name). It would be useful to see that coverage vs the one from the rest of the tags.

Summarize dashboards key information in 4-5 sentences to quickly understand what's behind key growth drivers, outliers, etc.

New section where all the key information across the platform is centralized, making it easier to have a quick look at metrics and performance indicators.

Dashboard view creation based on metadata items. i.E: create a view with Tags related to invoices in ES (metadata filtered: market ES)

When creating a project from scratch, there is little assistance on detecting what intents are relevant. Currently, these initial tags provide intent recommendations, but we would like to take it one step forward and already include these recommendations as part of the initial tags generation.