Improvements

If Lang had an admin dashboard with overall and individual project ticket count, it would help me keep track of our usage and other projects we can bring it from different teams.

Provide actionable insights from customer feedback data to other teams beyond CX (product, operations, data analytics, sales).

Suggest AI-generated messages for reply automations, in order to increase efficiency when working on this type of automation.

Ability to see when the ticket was exactly created since it's relevant for e-commerce sales. Currently the date is being displayed (day, month, year).

Allow users who manage tags to create / edit tags and then request approval of those changes. In this way, they will have greater independence to manage the tags, but still the security of the workflow within the projects will be guaranteed.

Visually show what parts of a document are causing it to have one group, tag or intent. For example, when hovering a tag inside a document, highlight the text that is matching that tag configuration.

AI assistance in the tag creation process to help speed up the implementation and maintenance phases.

Ability to set metadata as one more condition when configuring tag alerts.

This new feature allows users to delete documents from a project via API.

The new API endpoint allows users to fetch documents associated with a specific project. This feature enables seamless integration with external applications and simplifies the process of retrieving project-related documents.