Tag Alerts

The alert creation feature will send you notifications when a selected tag follows a predefined behavior, allowing you to react more quickly to critical issues as well as to identify relevant changes that can lead to actionable insights.

Our first version allows to create alerts in the Setup section and receive them by email notifications. The current alert configuration consists in selecting the tag to configure and setting the condition which will trigger the alert, based on a volume of documents with the selected tag.

Note: current tag alerts configuration follows the logic "notify me when there is an increase of X (absolute value) number of documents / tickets". Every hour, the model calculates the amount of tickets processed during the last hour, and if the amount matches the condition, an alert is sent.