From now on we will only send a single automatic reply when there is more than one tag with reply automation applied to a ticket. In this way, we prevent your customers from receiving multiple automatic responses to the same ticket, which often causes confusion or unsatisfactory experiences.
Take into account the following:
- This solution only works for projects created from an integration with Zendesk.
- This solution only considers replies that are automated via Lang.
- At the moment it is not possible to choose which reply to send; we send the one with the highest automation ID.